Refund policy

Return & Refund Policy

At Luxenrobe, we want you to love your jewellery. If something isn't right, here's how returns and refunds work.

Return Eligibility

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unworn, and in their original packaging with tags/protective film intact.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless defective or damaged on arrival:

  • Pierced/stud earrings
  • Any item that has been engraved, resized, or customized

How to Request a Return

  1. Contact us on Whatsapp within 7 days of delivery, with your order number and photos of the item.
  2. We'll confirm eligibility and share return instructions.
  3. Pack the item securely in its original packaging.

Refunds

  • Cash on Delivery (COD) orders: Since no card or online payment was charged, refunds are issued as store credit or via direct bank transfer to your provided account not to a card, as none was used.
  • Prepaid/online orders: Refunded to the original payment method within 7–10 business days of us receiving and inspecting the returned item.
  • Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, or damage in transit).

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund  no return shipping cost to you in this case.

Exchanges

We currently do not offer direct exchanges. Please return the original item for a refund/store credit and place a new order for the item you'd like instead.

Return Shipping Cost

Unless the return is due to our error, the customer is responsible for return shipping costs.